Terms & Conditions

Terms & Condition

1. Any and all use of this Web Site is subject to acceptance of the terms and conditions of use laid out in the following clauses. Usage, for the purposes of these terms and conditions, is deemed to be the reading or visiting of this Web Site, and/or the purchase of one or more products from the Web Site and is applicable to all Users, whether human beings, computers or companies and other organizations, incorporated or unincorporated.

2. The Owners of this Web Site have published it in good faith and to the best of their ability and knowledge in the given subject area. The Users of the Web Site are therefore required to demonstrate similar good faith in their use of the Web Site, by keeping to the Terms and Conditions of Use, not publishing defamatory remarks about the Web Site or the Site's Owners in any media, electronic or otherwise and, should discussion forums be available on the Web Site, by behaving in a considerate and responsible fashion at all times. Failure to comply will result in Users being denied access to the Web Site and may even result in prosecution, should the behavior breach any laws of privacy, defamation, etc.

3. In the event of any legal dispute arising from the use of this Web Site, irrespective of the country of origin of any third party, all such disputes will be resolved within the jurisdiction of the country of incorporation of the Web Site's owner(s) and not the country in which the Web Site is hosted unless otherwise stated.

4. All material on this Web Site, whether in the Web Site itself or any product that may be sold therein, if products are sold via the Web Site, is subject to copyright and may not be reproduced in whole or in part without the Web Site owner's express permission. You may not modify, copy, or in any way reproduce, publish, distribute, sell, lease, license, create derivative works from, transfer, or sell any information or products obtained from this Web Site. Failure to obtain permission before reproducing such material may result in prosecution

5. We make every endeavor to ensure the information on our Web Site is correct, but it is not always possible to keep everything up to date. The information is therefore provided without warranty or guarantee of any description, and the Web Site's owners cannot be held responsible for the use made of such information as may appear within the pages of the Web Site. It is the responsibility of the User to check current legislation and practices pertaining to their area of interest before acting upon information received via the Web Site. If you believe any of the information on this Web Site is inaccurate or incorrect, please contact us by email.

6. We may occasionally pass on your contact details to carefully selected third parties who may offer you other products of interest. As per our Privacy Policy, you must contact us if you do NOT want your contact details to be used in this manner.

7. Wherever there are discussion forums available on the Web Site, Users are required to remain polite about each other and about the Web Site itself. We take defamation very seriously and any defamatory remarks found on our forums will be removed and the User denied access.

8. In order to improve our site and our service to you, we may occasionally use cookies. The purpose of such cookies is purely to help us personalize the information we deliver to you and does not imply storage of personal data, nor the tracking of your activity on the site. If you wish to delete such cookies after visiting the site, go to your browser's tools menu and select the 'clear cookies' option.

9. For some of the functionalities of the Web Site, it may occasionally be necessary to use cookies. If your privacy settings are set too high, it may not be possible for you to view parts of our web site or complete certain processes on occasion. If this is the case, and you wish to proceed, you must adjust your browser's security settings to accept cookies. We accept no responsibility for Users being unable to see the site if they are unwilling to alter their security settings.

10. We may occasionally change of vary the contents of these Terms and Conditions. In the event that you purchased a product or service through us, it is the Terms and Conditions that were in place at the time of that purchase that will be valid.

Torus Digital Private Limited respects the privacy of all its users and is committed to guard it in all respects. To find out how user information collected at the website is protected, please read the following private policy document

Please make a note that Torus Digital Private Limited can make changes to this private policy from time to time. Keep checking this page to know more about the updated private policies.

Personal Information

We may collect the following information from our users:

Name, Contact Information including email address, Demographic Information such as postcode, preferences and interests, Other information relevant to customer surveys and/or offers.

What We Do With the Information Collected?

The information collected at the Website/ Mobile Application/ Secured URL or any other medium deemed fit to the company is to present our valuable customers with better services and in particular for the following reasons:

     Record Keeping for Internal Use.

     Improve our existing products and services.

     Send promotional emails periodically about new products, special offers or other information which users may find interesting.

   By using the website and/or registering yourself with us you authorize us to contact you via email or phone call or sms and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact if aslo you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from Torus for the above mentioned purposes till 365 days of your registration with us.

To reach out to our registered customers telephonically or over an email or any other medium that may deemed fit to the company for the purpose of selling and promoting its products and services.


To make the process of collecting information secure, suitable physical and electronic procedures have been integrated with the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. We are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. When you use the Website, Company’s servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about your activities on the Website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information you submit to “Company”. Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the Website. You can also delete your browser cookies or disable them entirely, but this may significantly impact your experience with the Website and may make parts of the Website nonfunctional or inaccessible. We recommend that you leave them turned on.



The services of “Torus” is provided by Torus Digital Solutions Pvt Ltd, a company incorporated under the Companies Act, 2013 and having its registered office at 1501,Lodha Aria, C S N0 6/207, T J Road, Sweri, Mumbai Maharashtra,400015. Torus carries on the business of providing information about Clients (defined hereinafter) of various products and services (“information”) in selected towns and cities in India (“service”) to end User. Torus provides User (defined below) with its search service with information and User reviews for Torus database of Doctors, Clinics, Hospitals, Wellness Centers, Path Labs, Test Labs and other entities related to Healthcare & Wellness Business across India. Torus search service is available to Users through Internet Web Services and Mobile Internet Services. Torus is mainly a medium which connects general public with Clients of services listed with Torus. However at the same time it does not guarantee and do not intend to guarantee any business to its Client. The Client details are specified at page 1 of the contract . Torus objective is to provide a quicker guide for up to date information in a User friendly manner and via medium that the end User is comfortable with. The end Users of the service are persons whom may want to avail services and are seeking information about the Clients of such services.


Clients may be Doctors, Clinics, Hospitals, Wellness Centers, Path Labs, Test Labs and other entities related to Healthcare & Wellness Business across India who subscribe to the service in order to list their company or business. Torus will provide only the information about the Client to the Users in the manner provided for in these terms. Client agrees and acknowledges that Torus does not guarantee any business to the Client and is merely a medium through which information is made available to the general public.


i) These Terms Of Service , including any annexure hereto, (“terms”) along with the contract form set forth the terms and conditions under which the Client may be identified as a Client to the User. The contract shall come into effect upon the Client or any authorized agent of the Client signing and delivering the contract to Torus and upon the realization of the consideration, (“effective date”). The contract will override any previous understanding (whether written or oral) between the Client and Torus on the subject matter hereof. The Contract shall be valid and effective for 1 Year or more from the effective date unless otherwise agreed by the parties and in accordance with the terms of the contract subject to payment received under the contract.

By agreeing to the terms of the contract, the Client shall be deemed to have consented unconditionally to all such addendums and in case of conflict between this contract and the terms and conditions (“Terms Of Service”)  contained on the website, the Terms Of Service as updated in website shall prevail. Torus is entitled to modify the Terms Of Service as it deems fit and will not be required to provide a specific notice of such change to the Client. It shall be the sole responsibility of the Client to visit the website and update himself/herself of the changes to the Terms Of Service. Any changes to or amendment to these terms or the Terms Of Service will be deemed to take effect from the effective date and will be binding on the Client.

ii) Client hereby authorizes that upon the execution of ECS/CCSI mandate Torus is authorize to deduct minimum of 9 months ECS, thereafter Client has the option of terminating the contract. The Client shall only terminate the contract upon the completion of minimum tenure of 9 Months from effective date which can be terminated by giving prior 1 month notice (either by email or through registered post) to its bill due date , expressing intentions of discontinuing the services.

iii) It is clarified that, irrespective of whether the Client has registered or not registered their entity/firms contact number in the “Do Not Call” registry of TRAI(Telecom Regulatory Authority Of India) , or any other Statutory body, upon the signing and acceptance of the contract, the Client would be deemed to have given their consent and authorize Torus to share the Clients details and contact numbers for business and promotional purpose with Users of the service. The Client also undertakes to take all such measures as may be necessary to ensure that the Users do not encounter any difficulty in contacting the Client. In the event the Users are unable to contact the Client it would not be deemed to any deficiency in the services rendered by Torus. The Client undertakes to comply with all the present and future TRAI regulations or regulations of any other regulatory bodies on subject matter covered under this clause and would ensure that User or Torus will not face any difficulty in contacting the Client or for the purposes of entering into this contract.


Torus currently disseminates information to the User only through Internet Web Services and Mobile Internet. Torus may, at its discretion cease providing information over any of the two platforms or provide information over other platforms or modify the manner in which information is provided over any of the existing platforms, as it may deem fit, from time to time.


For Torus, providing information that is relevant to the User is a priority. The User has to identify the location and category in respect of which he is seeking information and Torus will provide such information (subject to availability of such information) based on such choice. Amongst the Clients who fall within the parameters identified by the User, information about Clients registered with Torus, that is the Client is first provided on best effort basis, subject to delays due to any technical malfunction. Nothing contained in the contract shall be deemed to restrict or prevent Torus from providing Users with information about other Clients whether in priority to the Client or otherwise, as Torus may in its sole discretion determine. The Client acknowledges that Torus will merely convey the information to the Users on demand and does not guarantee that any of such User request will result in business prospects for the Client.


Client shall indemnify and hold harmless Torus, its affiliates, Directors, Offices, Agents, and Employees from loss, damage including attorney fees, arising from any claim asserted by any third party including any User due to or arising out of any action or inaction of Client, its employees or agents, including but not limited to, intellectual property claims, any claims pertaining to incorrect or false information about the Client that was provided to Torus and any claims including but not limited to the quality or usefulness of the products or services of the Client. The maximum liability of Torus and its Affiliates to the Customer shall be subject to the amount of fees paid by the Customer for the services that he/she may have availed of through the Website or in pursuance of the Offer or the Service. 


The Client shall keep any information regarding the Users of the service (“User Information”) confidential both, during the subsistence of this contract and after its termination. The Client shall not , without the prior return consent of Torus, transfer (whether for consideration or otherwise) User information to any third party for any reason whatsoever. The Client is specifically prohibited from using the User information for purposes of seeking any commercial gain out of said User information. In the event Torus is made aware of any such practice of the Client in violation of the terms of this contract, Torus shall be entitled to terminate the contract as well as initiate such legal proceedings against the Client , as it may deem fit at its sole discretion and without prejudice to rights available to it under applicable law.


The information provided on this website is for general informational purposes only and should not be considered as medical advice. The products and services offered on this website, including nutraceuticals, doctor consultations, lab tests, medicines, and other integrated health products, are not intended to diagnose, treat, cure, or prevent any disease.

The content on this website is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

The availability of allopathy, ayurveda, naturopathy, homeopathy, and other categories of products and services on this website does not imply endorsement or recommendation. It is important to consult with a qualified healthcare professional before using any of the products or services offered on this website, especially if you have any pre-existing medical conditions or are taking any medications.

We do not guarantee the accuracy, completeness, or usefulness of any information provided on this website. We shall not be held responsible for any adverse effects or consequences resulting from the use of products or services purchased through this website.

By using this website, you agree to the terms of this disclaimer and acknowledge that you are using the products and services offered at your own risk.

a)Client confirms that it will be solely responsible and liable for all matters between User and the Client including but not limited to transactions entered into between such User and the Client. Further, it is hereby declared that Torus does not verify the identity of the User of the service and that the information provided to the Clients is the information received from the User and will not be independently verified by Torus.

b)In the event of receipt of multiple complaints from the Users regarding the Client or Client service, Torus reserves the right to discontinue the provision of service to the Client or to take any other option as deemed appropriate. Notwithstanding anything to the contrary contained in this contract, Torus may also forfeit the amount lying to the credit of such Client and terminate the contract at its sole discretion.

c)Client also agrees that at no time shall Torus vouch for or guarantee the performance of services or delivery of products by the Client and Torus will not be liable for any non-payment of amounts due to the Client by any User.


Torus reserves the right to change the terms of the contract or the Terms Of Service at any time without any prior notice to the Client. Changes to the terms of the contract or the Terms Of Service shall come into effect upon from the time it is put up on the website or by any other mode of communication as may be determined by Torus.

10) TAXES:

Torus is entitled to charge the Client for all the taxes and charges (now in force or enacted in future) that are or may be imposed on the said services and listing fees and Client hereby agrees to pay the said taxes and charges promptly without raising any objections. Client also agrees that in the event the said taxes and charges are not charged by Torus the same shall be paid by the Client directly to the authorized concerned without raising any objection. The Client further agrees that the taxes and charges payable under this clause is in addition to the fee paid by the Client for the listing and services rendered by Torus. 


All disputes , differences and /all claims arising out of the contract shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 or any statutory amendment thereof. The Dispute shall be referred towards a single arbitrator who shall be appointed by the authorized representative/ Director of Torus. The Client shall not challenge the nomination of the Arbitrator or his award on the ground that nomination is made by authorized representative/ Director of Torus. The arbitration proceedings shall be held at Mumbai and the arbitration shall be conducted in English language. The award of the arbitration shall be final and binding on the Client and Torus The Arbitrator will pass a written and reasoned award and will be entitled to award cost of the proceedings.